Last updated: July 5th, 2025

Cancellation and Rescheduling

24-Hour Cancellation Policy: Client must provide at least 24 hours' notice to cancel an

in-person/virtual physical therapy or training session. Sessions canceled with less than

24 hours' notice, or for which Client fails to appear (no-show), will be considered

forfeited.

Bundle Package Deduction: The session will be deducted from the total sessions for

the month, and no refund or replacement session will be provided.

Notification Procedure: Cancellations must be made by contacting coach via email or

phone. Therapist/Coach will confirm receipt of the cancellation.

Rescheduling: Client is encouraged to reschedule sessions instead of canceling.

Rescheduling is subject to availability and must be done before the end of the

subscription period.

Exceptions: Exceptions to the cancellation policy may be considered in cases of

emergencies or extenuating circumstances, with documentation provided by Client. A

doctor's note is required for medical emergencies.

Trainer Cancellation: If Therapist/Coach needs to cancel a session, reasonable

advance notice will be given, and the session will be rescheduled or credited to the

following month.

Session Completion

Use It or Lose It: Unused in-person sessions do not roll over to the next month.

Scheduling Responsibility: Client is responsible for scheduling and rescheduling their

in-person sessions in advance. Therapist/Coach will make every effort to accommodate

Client's preferred times, subject to availability.

Therapist/Coach Planned Absences

Notification: Therapist/Coach will provide at least 2 weeks' notice of any planned

absences, such as vacations or continuing education events, via verbal or written means

(email, text, etc).

Session Adjustments

In-person Sessions: Every effort will be made to reschedule in-person sessions

affected by planned absences. If rescheduling is not feasible, the session will be

credited towards the following month's subscription.

Emergency Contact: For urgent matters during planned absences, Client may contact

totemtrainingandperformance@gmail.com.